Debt Management

What if I can't meet the repayments on my loan?

Are you struggling to repay?

You cannot miss a payment and 'catch up' the following month. If you miss a monthly payment, or your payment is late, we will charge you a late payment fee of up to $25, which will be registered with a Credit Reference Agency and could affect your credit rating.

If you are struggling to repay your loan and would like to speak to someone about this please call us in confidence. There are a number of ways we can help you. Please call us to find out what these are.

Are you already in arrears?

If you are already in arrears and are still struggling with your borrowings, please call our Collections and Recoveries Team. There are a number of ways we can help you. Please call us to find out what these are.

Useful contacts

There are a number of organisations who can provide you with useful information, advice and support when dealing with debt. You can talk to them about your financial concerns in complete confidence. Please be aware that there are also many similar commercial companies that will charge you for this service.

Citizens Advice Bureau
The CAB offers free face to face assistance to people with severe financial difficulties through their network of local offices. You can get the telephone number of your local bureau from The Phone Book, the local library or from their website.

Debt Advice Foundation
A national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.

National Debtline
A free telephone helpline where you can request a free debt management pack that includes guidance on completing a personal budget plan to help understand and discuss your financial situation.

StepChange Debt Charity
A registered charity that offers free and impartial advice, their service is totally confidential, and supports anyone who needs advice and guidance to help them take control of their finances.